1. Who We Are

• Data Controller: Scent & Saffron
• Website: scentandsaffron.co.uk
• Email: info@scentandsaffron.co.uk
• Address: [Insert Registered Address]

2. Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide directly

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account information
• Order and purchase information
• Information provided when contacting customer support
• Newsletter subscription preferences

Information collected automatically

When you use our website, we may collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Website usage information
• Pages viewed
• Referring website
• Cookie and similar technology information

3. How We Use Your Information

We may use your information to:

• Process and deliver your orders.
• Process payments.
• Provide customer service.
• Communicate with you about your orders.
• Manage your customer account.
• Handle returns and refunds.
• Improve our website, products and services.
• Prevent fraud and protect website security.
• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law.
• Meet our legal and regulatory obligations.

4. Legal Basis for Processing

Depending on the circumstances, we process personal information on the following legal bases:

• Contract: where processing is necessary to fulfil your order or provide a service you requested.
• Legal obligation: where we are required to comply with applicable law.
• Legitimate interests: where processing is necessary for legitimate business purposes and your rights do not override those interests.
• Consent: where you have provided consent, such as for certain marketing or non-essential cookies.

5. Payment Information

Payments may be processed through secure third-party payment providers.

Scent & Saffron does not ordinarily store complete payment card details on its own systems.

Payment providers may process your information in accordance with their own privacy policies and terms.

6. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Payment providers
• Delivery and courier companies
• Website hosting providers
• IT and technical service providers
• Email and marketing service providers
• Analytics providers
• Professional advisers
• Government, regulatory or law enforcement authorities where legally required

We do not sell your personal information to third parties.

7. International Transfers

Some service providers may process information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting and reporting requirements.

Retention periods may vary depending on the type of information and our legal obligations.

9. Your Rights

Subject to applicable law, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of processing.
• Object to certain processing.
• Request data portability.
• Withdraw consent where processing is based on consent.

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

10. Marketing Communications

If you subscribe to our marketing communications, we may send information about:

• New fragrance collections
• New arrivals
• Special offers
• Promotions
• Events
• Fragrance recommendations

You can unsubscribe at any time using the unsubscribe option included in our marketing emails or by contacting us.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Cookies

We use cookies and similar technologies to operate, secure and improve our website.

For more information, please see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be published on this page with an updated "Last Updated" date.

14. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Scent & Saffron
Email: info@scentandsaffron.co.uk
Website: scentandsaffron.co.uk