Last Updated: 28-09-2026

At Scent & Saffron, we want you to be happy with your purchase. If you need to return an item, please review the information below.

1. Your Consumer Rights

When you purchase products online as a UK consumer, you may have statutory rights under applicable consumer protection legislation.

For many online purchases, you have the right to cancel your order within 14 days of receiving the goods, followed by a further 14 days to return them.

This right is subject to certain exceptions.

2. Fragrance and Hygiene Products

Because perfumes and fragrance products are personal and hygiene-sensitive products, certain opened or unsealed products may not be eligible for cancellation where an applicable legal exception applies.

For example, where a product has been sealed for health or hygiene reasons, the cancellation right may not apply once the seal has been broken.

If you are unsure whether your item can be returned, please contact us before opening or using it.

3. Return Conditions

Where a return is permitted, products should generally be:

• Unused.
• In their original condition.
• Returned with original packaging where reasonably possible.
• Accompanied by the relevant order information.

We may be unable to accept returns where products have been used, damaged or altered beyond what is reasonably necessary to inspect the product, subject to your statutory rights.

4. Faulty, Damaged or Incorrect Items

Please contact us if:

• Your product arrives damaged.
• You receive the wrong product.
• A product is faulty.
• Your order is incomplete.

Please provide your order number and, where appropriate, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

5. How to Request a Return

Please contact:

Email: info@scentandsaffron.co.uk

Please include:

• Order number
• Name
• Product name
• Reason for return
• Photographs where relevant

We will provide return instructions where the return is eligible.

6. Return Shipping

Where you exercise a statutory cancellation right, you may generally be responsible for the direct cost of returning the goods unless we have agreed to cover the cost or the goods are faulty, incorrect or otherwise require us to cover the return cost under applicable law.

7. Refunds

Once a return has been received and assessed, we will process any applicable refund in accordance with UK consumer law.

Where a statutory cancellation applies, refunds will generally include the standard delivery charge paid for the original order, subject to applicable legal requirements.

If you selected a more expensive delivery option than our standard delivery service, we may only be required to refund the cost of the standard delivery option.

8. Refund Method

Refunds will normally be made using the original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

9. Exchanges

Where available, we may offer an exchange for an alternative product.

An exchange is subject to product availability and applicable consumer rights.

10. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including sealed products that are unsuitable for return for health or hygiene reasons once unsealed.

This does not affect your rights where a product is faulty, defective, incorrectly supplied or otherwise does not conform to the contract.

11. Contact Us

For returns and refunds:

Scent & Saffron
Email: info@scentandsaffron.co.uk
Website: scentandsaffron.co.uk